We are continually looking to improve our services to the community. This is acheived by our consumers giving feedback in relation to any interactions with Nathalia District Hospital or Banawah Nursing Home.

All feedback is appreciated wether it is positive, negative or a suggestion. It all leads to an improved health service being offered to our community.

Please click on the below link to send your feedback via email:

or alternatively, please open and print the below form and mail to the address provided:


If you are not satisfied with our service, please contact us. We take complaints seriously and aim to resolve them quickly and fairly.

Director of Nursing
Nathalia District Hospital
36-44 McDonell Street
Nathalia, VIC 3638


If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The (HCC) responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC:

Fillout a complaint form online at or
Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.