We are continually looking to improve the quality of our service to the community. Feedback is a great for allowing us to gain feedback directly from those most important, which is our consumers.
All feedback is greatly appreciated whether it is a compliment, suggestion or a complaint. They all lead to improvements being made to the services that we provide to the community

Compliment, suggestion and complaint forms are available throughout the hospital, with a small box on the wall beside to submit your form once completed. If you are unsure where a form is located please ask one of the staff, they will be willing to assist you.

Alternatively click on the link below to download a printable version of the form; or feedback your thoughts via the email option on this page.

• Compliments, Suggestions and Complaints Form

If mailing a form in please address as shown below:
Director of Nursing
NCN Health - Nathalia
36-44 McDonell Street
Nathalia, VIC 3638

If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC:
Fill out a complaint form online at: www.hcc.vic.gov.au; or phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.

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